HELP DESK SystemThe „Helpdesk” service report handling system
Implementation of a central Helpdesk system for asset and service management, shared by the joint center for management of business processes concerning electronic and physical assets. The solution gives an access to an order, problem and incident handling system. Access to the solution is also carried out through a WWW interface, making it accessible on many system platforms and mobile devices.
Our solution is not only a possibility to submit „tickets”, but also a support system linked with management of changes, configuration and editions, as well as the life cycle of IT resources and the service catalogue.
- IBM Control Desk